Delivering Profitable Change using Industry-Leading Benchmark Data for Professional Services

Using our 1801xSPI framework, 50,000+ organizations have achieved proven profitability gains
  • Backed by 18 years of data, evidence, and industry-leading benchmarking insights against your peers
  • Comprehensive 55-page PS Maturity™ Scorecard Report
  • Benchmarking across 165+ critical metrics against industry peers
  • Change Projects linked to overall Benchmark Score for increased profitability
  • Clear roadmap that will definitively increase service margins

Accelerate Productivity

Enhance Profitability

Optimize Performance

Accelerate Productivity

Enhance Profitability

Optimize Performance

What We Do

We deliver benchmarking & data-backed change projects for Professional Services Organizations.

The PS Maturity Model™, built on the foundation of five Service Performance Pillars™, leverages 18 years of pioneering data-driven research by Service Performance Insight, LLC to help professional service organizations unlock profitability.

At 1801, we turn these insights into action—providing expert benchmarking and consulting delivery to drive impactful, data-led transformation.

PS Maturity Model™

Service Performance Insight, LLC

The PS Maturity Model™ is designed to help professional service organizations understand their relative performance compared to an expansive benchmark of peers. It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their performance. It also provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level.

HOW 1801 CAN HELP YOUR BUSINESS?

Ready to boost your business performance with data-driven solutions? Fill out the form below, and we’ll reach out to explore how 1801 can help you reach your goals.

Where 1801 add value

1801 accelerates service productivity & profitability for PS organizations using our industry-leading 1801xSPI PS Maturity Model™ – a framework trusted by 50,000+ organizations and backed by 18 years of benchmark data.

Leveraging the 1801xSPI benchmarking & delivery frameworks will give you a comprehensive 360° view of your service maturity, with a clear roadmap that will definitively increase service margins.

Through our proven implementation expertise, we accelerate these improvements and maximize operational excellence.

Our end-to-end approach spans PS Maturity benchmarking, strategic discovery, pre-acquisition benchmarking for PE firms, and implementation of scalable solutions that drive measurable value creation and sustainable growth.

WE AREN’T YOUR ORDINARY CONSULTANCY

At 1801, we’re ‘people’ people before we’re consultants.

We prioritize building your team’s confidence and skills, empowering them to take ownership of the solutions we create together. For us, success means leaving your people with the ability to improve and innovate on processes they see as their own.

You’ll notice this difference from our very first conversation.

leadership team

Directors driven by a genuine desire to help business leaders deliver value creation and everyone in the organisation to spend more time on the value-add work.

Meet the leaders who bring you disruptive engagement and put the “T” into transformation

Ryan Kelly

Co-Founder

Consulting found me after years
of in-house operational transformation. I’ve maintained that “in-house” desire to make businesses better as if I’m part of the team. I’m people first, process second—I’d rather be the sherpa on top of Everest taking your picture than bringing you back a rock and describing the view! 

Connor Metcalf

Co-Founder

I’ve been passionate about improving people’s performance throughout my career in very hands-on roles. Driven by a desire to help bring necessary change to teams who aren’t able to get there alone, I co-founded 1801. I truly believe a happy team can achieve anything, and that we can have fun along the way.

WORK WITH LEADERS WHO CAN HELP YOU DELIVER

Thought Leadership and News

Rowing Together

Rowing Together: Down the river of Backoffice Digital Transformation I have a favourite rowing quote

Ready for M&A Scaling?

Ready for M&A Scaling? Key Considerations for Operational Success In our last blog, we highlighted

AccountEX 2024 at the ExCel

Oliver & Connor will be attending AccountEX 2024 at the ExCel   An ‘Event’ful week